The Netlogic My365 Baseline has become the standard for MSPs who want to deliver a secure, consistent, Microsoft‑aligned Modern Work environment through Intune. And this summer, it’s getting even better.
We’re excited to announce that the Summer 2026 Netlogic My365 Baseline will be released in mid‑June 2026, and with it comes a major enhancement:
The My365 Device app will be included by default in every baseline deployment.
You’ll still have the option to opt out in the Baseline Builder form — but we strongly recommend keeping it enabled. This app was built specifically to reduce support tickets, improve user clarity, and elevate the professionalism of your managed environment.
Why We Built My365 Device for MSPs
If you manage customers through Intune, you already know the pain points:
- End users don’t understand compliance
- Company Portal is confusing
- Users don’t know why something is blocked
- Log collection is a time‑sink
- Onboarding feels fragmented
- Users blame the MSP for “locking down” their device
My365 Device solves these problems by giving users a clean, Windows‑native dashboard that explains:
- Compliance status
- Device health
- Applied policies
- Troubleshooting steps
- One‑click log collection
It’s the first Intune companion app designed specifically for MSP‑managed end users, not IT admins.
Your Support Identity, Embedded Automatically
Every deployment of My365 Device includes:
- Your MSP company name
- Your helpdesk phone number
- Your support email
- Your support portal link
This ensures your customers always know exactly who to contact.
However, for consistency and product identity, the logo inside the app is always the Netlogic “N” icon.
This is intentional — it ensures:
- A unified, professional look across all MSP deployments
- A consistent user experience
- A clean, Microsoft‑aligned visual identity
- No mismatched or low‑resolution logos
- No branding conflicts across tenants
Your support identity is front‑and‑center — but the visual design remains polished and uniform.
What My365 Device Delivers for MSPs
✔ Fewer support tickets
Clear compliance explanations and one‑click log collection dramatically reduce back‑and‑forth troubleshooting.
✔ Faster issue resolution
You get structured logs instantly — no more guiding users through Event Viewer or PowerShell.
✔ A premium onboarding experience
New users see a polished, modern support app the moment they sign in.
✔ A Microsoft‑aligned user experience
The Fluent UI makes the app feel like part of Windows 11.
✔ Stronger customer trust
Transparency builds confidence — and confidence builds long‑term relationships.
What It Delivers for Your Customers
✔ Clarity instead of confusion
Users finally understand what Intune is doing on their device.
✔ Self‑service troubleshooting
They can resolve simple issues without opening a ticket.
✔ A direct line to your helpdesk
Your contact info is embedded directly into the app.
✔ A sense of control
The device no longer feels like a black box.
Included by Default in Mid‑June — With an Opt‑Out Option
When the Summer 2026 Netlogic My365 Baseline becomes available in mid‑June, My365 Device will be included automatically.
But because every MSP environment is unique, the Baseline Builder form includes an opt‑out toggle.
However, unless you have a specific reason to disable it, we strongly recommend keeping it enabled because:
- It reduces support overhead
- It improves customer satisfaction
- It enhances your MSP’s perceived professionalism
- It aligns with Microsoft’s Modern Work vision
- It elevates your service offering instantly
Opting out means giving up a tool that makes your MSP look more polished while saving your team time.
How to Position My365 Device to Your Customers
You can present it as:
- A branded support companion
- A compliance clarity dashboard
- A self‑service troubleshooting tool
- A Windows‑native support experience
- A premium onboarding enhancement
Or simply: “The app that explains what Intune is doing — with your helpdesk built right in.”
Setting a New Standard for MSP‑Managed Intune Environments
My365 Device isn’t just another utility — it’s a strategic advantage.
It reduces your workload.
It improves your customers’ experience.
It strengthens your support identity.
It modernizes your service stack.
And starting mid‑June 2026, it will be included by default in the Netlogic My365 Baseline — ready to elevate every device you manage.